Review our return window, product condition requirements, return instructions and refund processing information before sending an item back to Glowvelle.
Review the information below to understand eligibility, return instructions and the refund process.
You may return an eligible product within 30 days from the date of delivery. Returned products should be in the same condition in which they were received and should include the original packaging.
Contact our team by phone or email to request assistance with your return.
Our team will provide return instructions, an RMA number and a prepaid return label.
Affix the provided label and return the product to the designated fulfillment center.
If you wish to return one or more purchased items, please contact our customer service team by phone at 000 555 8888 or email us at support@tryglowvelle.com .
We will respond and provide return instructions, including a Return Merchandise Authorization (RMA) number and a prepaid return shipping label.
Returned products should be in the same condition in which they were received and should include the original packaging.
Follow the return instructions supplied by customer support and include any information requested with your return shipment.
Print and securely affix the provided return label to the outside of your package and send the product, opened or unopened where eligible, to the fulfillment center identified in the return instructions.
To receive a refund, the returned product must arrive at our facility within thirty (30) days of receiving the product.
Returns should be initiated promptly so the package can reach our fulfillment facility within the applicable 30-day return period.
We recommend retaining your return tracking information until your return has been received and processed.
In the case of sealed goods that are not suitable for return due to health protection or hygiene reasons, the right to return the item will expire once the seal has been broken after delivery.
Once our fulfillment center receives your package and confirms the return, your refund will be processed.
Refunds are credited back to the original payment method. Depending on your bank's processing time, it may take approximately 3–5 business days for the refund to appear on your statement after processing.
Bank posting time may varyPlease contact customer support and follow the provided return instructions before sending a product to this address.
Contact us before sending your return so we can provide the appropriate RMA number, return label and instructions for your order.